Terms of Service

Effective date: 16 June 2025

PLEASE READ THESE TERMS OF SERVICE (“Terms”) CAREFULLY. THEY FORM A LEGALLY BINDING CONTRACT BETWEEN YOU AND SAVELIST SL (“Extractbase”, “we”, “our”, “us”), THE OWNER AND OPERATOR OF THE EXTRACTBASE PLATFORM (collectively, the “Service”). BY ACCESSING OR USING THE SERVICE IN ANY MANNER, YOU AGREE TO BE BOUND BY THESE TERMS.

If you do not agree to all of the Terms, you must not use the Service.

1. Corporate Information & Contact

Savelist SL
Calle Padilla 41, 2F
28006 Madrid, Spain
Tax/VAT No.: ESB87747499
Support: support@extractbase.com

2. Definitions

Account: the user profile created to access the Service.
Content: any data, code, text, or other material processed by, returned from or otherwise made available through the Service.
Plan: the paid subscription tier (monthly or annual) you select, which may include a bundle of credits or usage allowances.
Credits: prepaid units that measure usage of certain features (e.g., number of pages crawled).
User Data: data that you (or your integrations) submit to, or retrieve through, the Service.
EU Consumer: any natural person acting for purposes outside their trade, business or profession and resident in the European Union.

3. Eligibility & Account Registration

You must be at least 18 years old (or the age of majority in your jurisdiction) and have the legal capacity to enter a contract, or act with the consent of a parent/guardian.
Registration requires accurate, current and complete information. You must maintain the confidentiality of your credentials and are liable for all activity under your Account.
If you register on behalf of a company, you represent that you have authority to bind that entity; “you” then refers to that entity.

4. Description of the Service

Extractbase provides cloud‑based browser automation and web‑data extraction tooling accessible via application programming interfaces (APIs) and a web dashboard. It delivers processed web data to you in real time and does not permanently host User Data unless you explicitly enable change‑tracking, in which case we store only the portions you choose.

5. Plans, Fees & Payment

Subscription Plans. The Service is offered solely on paid Plans (no free tier). Each Plan includes an initial credit bundle and may allow you to purchase additional Credits.
Auto‑Renewal. Plans renew automatically for successive periods equal to your initial term (monthly or annual) unless you cancel in your dashboard before the end of the current term.
No Refunds. Because the Service incurs continuous infrastructure costs, all fees are non‑refundable once the term has started or Credits have been consumed, except where mandatory law requires otherwise.
Stripe Merchant‑of‑Record. Billing is handled by Stripe Payments Europe, Limited acting as merchant‑of‑record. You authorise Stripe to charge your selected payment method for all fees, taxes and additional Credits.
Taxes. Prices are exclusive of VAT or similar taxes, which will be added where applicable. You are responsible for all other taxes related to your purchases.
Usage in Excess. If you exceed the Credits included in your Plan, your usage will be capped until you purchase additional prepaid Credits. Automatic overage billing might be available only if (i) you explicitly opt‑in and (ii) we confirm your Account is in good standing, in which case excess usage will be invoiced at the then‑current rate.

EU Consumer withdrawal right. By purchasing a Plan you request immediate performance of the Service and acknowledge that you lose the 14‑day withdrawal right once performance has begun, per Article 103 m) of Spanish Royal Legislative Decree 1/2007 implementing Directive 2011/83/EU.

6. Intellectual Property & Licence

We retain all right, title and interest in the Service and related software.
We grant you a limited, non‑exclusive, non‑transferable, revocable licence to access and use the Service for your internal purposes, subject to these Terms.
Except as expressly permitted, you may not (and shall not allow any third party to):
a. reproduce, modify, distribute, lease, rent, sell, sublicense, reverse‑engineer or create derivative works of the Service;
b. remove any proprietary notices;
c. access the Service to build a competing product.

7. User Data

Ownership. You retain all rights in your User Data.
Processing. To fulfil the Service, you grant us (and our subprocessors) a worldwide, limited licence to process User Data solely to provide and improve the Service.
Data Protection. We act as processor and you as controller under Regulation (EU) 2016/679 (“GDPR”). Our Privacy Policy and Data Processing Agreement (“DPA”) describe these roles and prevail over conflicting terms.
Deletion. Except for optional change‑tracking data, User Data is transient and automatically purged when delivery is complete. Logs are retained for up to 90 days for security and billing.

8. Acceptable Use Policy

You shall not (nor allow anyone else to):

Violate any applicable law, regulation or third‑party terms (including website terms & robots.txt restrictions).
Scrape, crawl or monitor sites where you lack legal authorisation.
Interfere with or disrupt any network or compromise the security of any system.
Use the Service for surveillance, credit‑eligibility determinations, debt collection, spam, disinformation campaigns, or any unlawful, harmful, fraudulent or abusive purpose.
Infringe intellectual‑property rights or collect personal data without a lawful basis.
Attempt to reverse‑engineer or probe the Service.

We may suspend or terminate the Service immediately for any breach of this section.

9. Changes to the Service or Terms

We may modify the Service or these Terms to reflect improvements, regulatory changes or business needs. We will notify you at least 30 days in advance by email or dashboard notice. Continued use after the effective date constitutes acceptance.

10. Term & Termination

These Terms remain in effect until your Subscription is cancelled and all usage ceases.
We may terminate or suspend your access immediately if you breach these Terms or pose a security, legal or reputational risk.
Upon termination, all licences end and outstanding fees become immediately due. Sections that by nature survive (e.g., Fees, IP, Disclaimers, Liability, Governing Law) shall continue.

11. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, whether express, implied or statutory, including but not limited to merchantability, fitness for a particular purpose and non‑infringement. We do not warrant that the Service will be uninterrupted, error‑free or secure, nor that extracted data will be accurate or complete.

12. Limitation of Liability

To the maximum extent permitted by law, neither Extractbase nor its directors, officers, employees or suppliers shall be liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, data, goodwill or business, arising out of or in connection with the Service, even if advised of the possibility.

Our aggregate liability for all claims in any 12‑month period shall not exceed the greater of €100 or the total fees paid by you for the Service in that period.

Nothing in these Terms limits liability for death, personal injury, wilful misconduct or any liability that cannot be excluded under applicable law.

13. Indemnification

You will indemnify and hold harmless Extractbase from and against any claim, damage, liability, cost and expense (including reasonable legal fees) arising from (a) your violation of these Terms or applicable law, (b) your User Data or (c) your use of the Service.

14. Governing Law & Jurisdiction

These Terms and any dispute or claim (including non‑contractual disputes) are governed by Spanish law. The Courts of Madrid (Spain) have exclusive jurisdiction, except that EU Consumers may bring proceedings in their country of residence under Article 18(2) of Regulation (EU) 1215/2012.

No class or representative actions are permitted.

15. Miscellaneous

Assignment. You may not assign these Terms without our prior written consent; we may assign freely in connection with a merger, reorganisation or sale.
Severability. If any provision is held unenforceable, that provision will be modified to achieve the intent, and the remaining provisions will remain in effect.
Force Majeure. Neither party is liable for failure to perform due to causes beyond reasonable control (e.g., natural disaster, war, labour disputes).
Entire Agreement. These Terms, together with any Order Form, the Privacy Policy and the DPA, constitute the entire agreement and supersede prior understandings.
Waiver. Failure to enforce any provision is not a waiver of future enforcement.

By using the Service, you acknowledge that you have read, understood and agree to be bound by these Terms.